Effective Date: January 1st 2024
Welcome to Payless Water Heaters. These Terms & Conditions (“Terms”) govern your use of the Payless Water Heaters website, including any pages, forms, estimates, scheduling tools, chat features, promotions, and related online services (collectively, the “Website”). By accessing or using this Website, you agree to these Terms. If you do not agree, please do not use this Website.
For purposes of these Terms, “Payless Water Heaters,” “Company,” “we,” “us,” and “our” refer to Payless Water Heaters and its affiliated service operations in California.
1. Website Use
You may use this Website only for lawful purposes and only in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the Website. You agree not to:
- Use the Website in any way that violates applicable laws or regulations;
- Submit false, misleading, or incomplete information through any form or booking tool;
- Attempt to gain unauthorized access to the Website, server, accounts, or related systems;
- Use bots, scrapers, or automated means to copy, monitor, or interfere with Website content or functionality;
- Upload or transmit malicious code, spam, or other harmful material.
2. California Service Area
This Website is intended for customers seeking water heater services in California. Service availability may vary by location, technician availability, product availability, building conditions, permitting requirements, and scheduling capacity. Submission of a form, request for service, or online booking request does not guarantee service in every area or guarantee same-day availability.
3. No Guarantee of Immediate Service
We make every effort to respond promptly and honor requested appointment windows whenever possible. However, all appointment times, response times, and service dates are estimates only and may change based on demand, traffic, emergencies, weather, access issues, permitting requirements, equipment availability, and safety considerations.
4. Estimates, Quotes, and Pricing
Any pricing, quote, estimate, coupon, financing example, or promotional offer displayed on this Website is for general informational purposes only unless expressly confirmed by Payless Water Heaters in writing. Final pricing may change based on factors including, but not limited to:
- Water heater type, size, fuel source, and brand;
- Code upgrade requirements;
- Permit requirements and inspection requirements;
- Venting, drainage, seismic bracing, expansion tanks, pans, shutoff valves, gas lines, electrical work, or other site-specific conditions;
- Accessibility of the installation location;
- Commercial versus residential scope;
- Pre-existing plumbing, gas, venting, electrical, or structural issues.
An online quote, rough estimate, or advertised price is not a binding offer and may be revised after inspection, additional information, or on-site review.
5. Promotions, Coupons, and Price Match Offers
From time to time, Payless Water Heaters may offer coupons, discounts, rebates, price match programs, or limited-time promotions. Unless expressly stated otherwise:
- Offers cannot be combined;
- Offers